The following general terms and conditions of sale and use (hereafter also referred to as “General terms and conditions”, only apply to the Italian territory and to the sales of products (hereafter also referred to as “customer service/es) supplied by Ilikeitalianfood.com
According to articles. 7 e 12 of Legislative Decree n. 70 of 9.4.2003, ilikeitalianfood.com informs the users of the following informations: I Like Italian Food S.r.l is the supplier of services as referred to in the General terms and Conditions, headquartered in Emilia Pavese ST, n.39, 29010 Sarmato (PC), Italia, P. IVA IT01695140333; registered at the department of commerce in Piacenza with the given number PC-184136, (hereafter also referred to as ILIF).
Hereby we would refer to ILIF with the name I Like Italian Food, the name under which the website activity is recognized. The general terms and conditions would apply to any new services that ILIF could begin to supply, unless differently specified at the moment of the user account creation to or utilization of the newly supplied service. It is suggested to print the present general terms and conditions or to store them on a durable device.
Special Notice for customers
The registration as members of the platform is allowed only to users intended as natural persons, who already have come of age. With the word Customers we refer to natural persons who access ilikeitalianfood.com with no commercial purposes, with no business or professional interests. In this respect, the general provisions of the Legislative Decree Dlgs. n. 206 del 6.9.2005 (Consumer Code), beyond the provisions concerning specific types of services supplied by ilikeitalianfood according to the Legislative Decree n. 70 of the 9.4.2003 which regulate the field of the services provided by information society and electronic commerce.
1. General remarks and field of application
1.1 The present General Conditions apply to the sales made by ilikeitalianfood on the proprietary website.
1.2 The general conditions can be modified at any time, without prejudice to the right of withdrawal of the user provided for in the point 1.4 below. Any change or adding of conditions will be valid after their update on the “Conditions” section on the website.
In this respect, we suggest to regularly access the website to check if there are updates regarding the General Conditions statements.
1.3 The user that does not agree to the change of one or more conditions of the General terms and conditions has the right to cancel his subscription as member providing us with a notice in writing by registered letter with acknowledgement of receipt or by mail address: firstname.lastname@example.org, 7 days in advance.
1.4 The continued use of the services is considered to be an acceptance of the general terms and conditions as modified by the posted changes.
1.5 The present general terms and conditions do not govern product sales / service provisions by others than I Like Italian Food that are mentioned on the website through link, banner or hypertexts. Before to conclude online transactions with these latter, it is necessary to check their sales conditions. I Like Italian Food will not be bound by or responsible for products sold or services provided by these entities. I Like Italian Food does not carry out controls over the contents and law violations by the websites accessible through link, banner or hypertexts.
2.1 To become members of Ilikeitalianfood.com Club is necessary to sign in on the website. You have to create a user account, to agree with the general conditions, and then click on the “sign in” button on the website home page. You cannot sign in on the website and make purchases on ilikeitalianfood.com if you don’t want to accept the general terms and conditions.
2.2 The subscription to the website is free. To sign in the user must fill out the subscription form, inserting an e-mail address and a password (see the login credentials below). The subscription should be confirmed via the e-mail indicated by the user.
2.3 The login credentials are personal and cannot be used by third people. The user should suddenly inform ilikeitalianfood in case of suspicion of misuse of the same credentials. The login credentials could be modified from the user in any moment through accessing the website on the “Profile” section.
2.4 The user guarantees that the login credentials chosen during the subscription phase are complete, correct and true. The user agrees to indemnify I Like Italian Food from any reimbursement obligation or penalty arising to us from the violation of rules by the user. The user is the only responsible of any damage or prejudice arising to I Like Italian Food or to third parties during the access to I Like Italian Food website with the user credential due to misuse, loss or misappropriation by others of the user own credentials. All the transactions concluded during the access to I Like Italian Food website with a certain user credentials are considered to be done by the customer himself.
2.5 With the sign in the user agrees to receive suggestions about purchases and invitations to join special offers by ilikeitalianfood Club. Any time an user would like to, he can withdraw the consent to receive the former informations. The user could still purchase goods on the website accessing the website with his own credentials.
2.6 Services are provided in English languages.
2.7 It is possible to create only an account per user. Multiple user accounts, if referred to the same person, would be cancelled.
2.8 Inside his personal area on the website, the user can check and modify the saved basket of goods not yet purchased, recent purchases and past purchases. Moreover, he can also check and modify settings related to personal informations, subscription to the newsletter, suggestions about purchases.
2.9 Ilikeitalianfood kepps the right to refuse the subscription of a user, at his sole discretion. Ilikeitalianfood keeps the right not to accept orders resulting abnormal in quantity and in frequency of purchase, or referring to the use of gift or discount coupons mentioned on section 13.
2.10 The user, whenever he wants to, can cancel his subscription to I Like Italian Food Club accessing the personal area of the website.
3. Pre-contractual disclosures
According to the Legislative 9 April 2003, n. 70 implementing Directive 2000/31/EC on Certain Legal Aspects of Information Society Services in the Internal Market, with particular reference to E-Commerce (E-Commerce Act), ilikeitalianfood informs the user of the following:
3.1 To conclude the contract for the purchase of one or more products on the website, the user should complete an order form in electronic format and transmit it online to I Like Italian Food, following the instruction on the website guiding the user in every step of the purchase process.
3.2 The contract is concluded when I Like Italian Food registers the order form, at the end of a control over the truth of the information provided and over the confirmation that the payment of the total amount due has been received.
3.3 Before to proceed with the placing of the order through the transmission of the order form to us, the user can correct mistakes on the data provided online. Once the form has been properly transmitted, I Like Italian Food will send to the user a confirmation of the purchase order via email at the address specified by the customer, a summary of the general terms and conditions, some details about the ordered product/s, some pricing details, some details about the mean of payment used to conclude the transaction, the conditions for the withdrawal of the order, the shipment costs, if present the additional costs, contacts of the assistance service. I Like Italian Food recommends not to cancel the order confirmation email as a proof of the purchase and possibly to store it on a durable device.
3.4 The order form submitted by the customer would be stored on the company’s proprietary database during the time lapse until the order is dispatched from the warehouse or any way for the time lapse determined by Law. In order to access one’s own order form, the customer should access the “Profile” area of the website, then the “Orders” section where it is possible to find all of the orders made by the customer.
4. Terms and conditions for the purchase
4.1 All the prices on the website are intended to be expressed in Euros or Pounds, and VAT included. Users who are residents of countries where the Euro is not the currency in use are invited to keep in mind the incidence of the exchange rate on the overall cost of the product they intend to purchase. Users are hereby informed that, due to a series of factors, including the commercial policy of the brand owner, the price of the products offered for sale on the Site may differ in other countries. The contribution to the dispatch and shipping expenses charged to the customer is clearly specified and is to be intended as VAT included.
4.2 The price of the products can be modified without notice until the purchase order is confirmed, it being understood that the price charged to the customer will remain the same than the one expressed on the product page at the time the order is sent.
4.3 Products shall remain the property of I Like Italian Food until confirmation that the payment of the total amount due for the purchase price, for the contribution to dispatch costs, for the shipping costs and for any other additional costs has been received.
4.4 I Like Italian Food will transmit the purchase order to be dispatched only after the bank transfer confirmation that the amount due for the purchase price, for the contribution to dispatch costs, for the shipping costs and for any other additional costs has been received.
4.5 Ilikeitalianfood reserves the right not to accept orders coming from users who do not provide sufficient solvency guarantees or with whom there are pending disputes and/or who show abnormal purchasing behaviour.
5.1 Due to the possibility that the products published on Ilikeitalianfood website are available on a limited number in our warehouse and that may be sold at discounted prices, when several users purchase the same product concurrently, the product ordered may sometimes no longer be available after the purchase order has been sent. If the product ordered is no longer available, customers shall be promptly informed by e-mail and the purchase order shall be cancelled. If the payment has already been made, I Like Italian Food S.r.l shall refund the total amount paid by the user - consisting of the purchase price, of the contribution to dispatchment costs, and of the shipping costs - immediately and, in any case by no later than thirty days from the day after the order was sent. In such cases, no further compensation shall be awarded. Users shall be notified of the refund amount by e-mail and the amount shall be credited using the same method of payment used by the users to make the purchase or through bank transfer or through a voucher.
5.2 I Like Italian Food S.r.l declines any responsibility for crediting delays which are intended to be caused by the bank or by the type of credit card used for payment. In any case, the value date of the reimbursed amount to your credit card would be the same as the date of the payment initiation by us.
6.1 Deliveries of the goods are ex-warehouse and are made to 28 countries in the European Union. Products ordered are sent to the postal address specified by the user on the order form. The user is the only responsible for the correctness of the address indicated.
6.2 Delivery times are specified in the purchase order confirmation and available on the “Profile” section of the website. If there is no indication of a specific delivery date, the same shall in any case be made within thirty days from the day after the order was sent.
6.3 Upon delivery of the products to the courier, users shall receive an e-mail to confirm dispatch. Deliveries are made by express courier from Monday to Friday, between 9 am and 6 pm, excluding national holidays.
6.4 In case of delays on the delivery, I Like Italian Food will send an e-mail to the user to inform him of the inconvenience. I Like Italian Food will not be bound by or responsible for any inconvenience or loss arising to you due to the courier fault or to third parties acting (e.g. strikes or lock-outs), or to unforeseen force majeure circumstances resulting in delays or incomplete/missing deliveries.
6.5 Delivery is considered to be completed when the goods are at disposal at customer’s postal address specified on the order form.
6.6 For the delivery to be completed, it is necessary that the customer or someone else commissioned by the former is present when the courier arrives at the address specified in the order confirmation. In case of missing delivery due to the customer absence at the address specified, the courier will send a note to leave trace of the delivery attempt. After two unsuccessful attempts, I Like Italian Food Customer Services shall contact the user to agree upon a new delivery date. If this attempt is also unsuccessful, the product purchased would be sent back to I like Italian Food S.r.l. with the warning that, thirty days following the date on which the product was sent back to I Like Italian Food S.r.l, the contract shall be understood to be terminated and the purchase order cancelled pursuant to the provisions of Art. 1456 of the Italian Civil Code. Once the contract has been terminated, Top s.r.l. shall refund the user the total amount paid, minus the costs of the unsuccessful product delivery, the cost of returning the same product to I Like Italian Food and the storage costs. The user will be informed of the termination of the contract and of the amount of the refund via e-mail. The refund amount would be credited on the mean of payment used by the user to purchase the product/s. In case the customer asks to receive the product purchased within the thirty days following the date on which the product was sent back to I Like Italian Food S.r.l, we would proceed with a new delivery attempt, charging the user not only the cost of delivery itself but also the cost of returning the product to I like Italian Food warehouse as well as the storage costs.
6.7 Right after the delivery, the customer should control that the package does not show any sign of damage, tampering or alteration. If damages are present, we invite the customer to accept the delivery with reserve to check the inside. It’s important to write the phrase “Accept with reserve” on the waybill that you have to sign to pick the package. Moreover you should specify better on the waybill what do you reserve the right to check. Otherwise, the delivery would be considered successfully accomplished. Moreover, we invite the customer to promptly inform our Customer Service of the inconvenience at the email address email@example.com. The email should underline the list of the damaged products, to forward the receipt left by the courier with the phrase “Accepted with reserve to check the inside” and a photographic reportage of the damages. In case the package is accepted without reserve it would not be possible to proceed against the courier and we could not be able to send again the product/s purchased.
7. Right of withdrawal
7.1 The user who bought products on I Like Italian Food website has the right of withdrawal over the contract concluded for the purchase of the item/s, without any obligation from his side and without to specify the reason why, within a period of 10 calendar days after the day of delivery of the goods, unless otherwise stated. The right of withdrawal may be exercised via registered letter with acknowledgement of receipt sent to our address:
I Like Italian Food S.r.l, Emilia Pavese St. n.39, 29010 Sarmato (PC) Italia.
Your willingness to return the already received goods can be anticipated through e-mail at the address firstname.lastname@example.org within 10 days after the day of delivery, and the request will still be considered valid upon condition that you accomplish the sending of the registered letter with acknowledgement of receipt within the following 48 hours.
7.2 The customer will have to ship the goods through a courier at his own choice within 10 working days from the delivery. The items must be accurately packed in their original packaging, with all of their accessories, if present. The customer is charged with the return shipping fees.
7.3 We entreat the customer to ship the product/s to our logistic service solely, at the following address:
I Like Italian Food S.r.l - Emilia Pavese St. n.39 - 29010 Sarmato (PC) Italia.
For any information please contact: email@example.com. Our Customer service may be asked to manage the pick up of the goods upon the customer’s explicit request.
7.4 According to the article 67 of the Legislative Decree 6 September 2005 no.206 , Consumer Code, pursuant to Article 7 of Law no. 229 of 29 July 2003 “For contracts for the sale of goods, if goods have been delivered, the substantial integrity thereof shall be an essential prerequisite for the exercise of the right of withdrawal. However the goods need only be returned in a normal state of repair, to the extent that they have been kept and preferably used with all due care and attention.” Therefore for your right to be exercised, the product should not show evident signs of damage, tampering or alteration.
7.5 The right of withdrawal does not depends upon the existence of a theft or accidental damage insurances underwritten by the customer. However, since the customer is responsible for incomplete/missing return of the goods, we suggest to the customer willing to return the already received goods to insure the goods for the amount indicated on the order confirmation e-mail.
7.6 According to the art 67 of the Legislative Decree 6 September 2005 no.206 (Consumer Code), only after the receipt of the goods to be refunded and only after having checked the compliance of all the conditions expressed at the points 7.1, 7.2, 7.3, 7.4 I Like Italian Food will proceed, in the shortest possible time, to the refund the whole sum to the customer.
The customer will be acknowledged of the amount of the refund via an e-mail and the same sum will be credited on the same mean of payment used for the related purchase or by bank transfer. The value date of the reimbursed amount will be the same of the payment initiation. The value date of the reimbursed amount will be the same of the payment initiation.
The user can still receive suggestions about purchases and invitations to join special offers by ilikeitalianfood Club.
7.7 According to the art. 55 of the Legislative Decree 6 September 2005 no.206 , Consumer Code, “The right of withdrawal provided for by Articles 64 et seq. and Articles 52, 53, and 54, (1) shall not apply to … c) the supply of goods made to the customer's specifications or clearly customised or which, by virtue of their nature, cannot be returned or are liable to deteriorate or expire rapidly” (es: food stuff, cosmetics, flowers…). Nevertheless, I Like Italian Food gives the possibility to withdraw a purchase of perishable food items under the following conditions:
- 1. The customer has the right to withdraw a purchase of perishable food items if the customer picked up the package at the first attempt of delivery of the courier. On the contrary, in case of missing delivery at the first attempt due to the absence of the customer at the specified address, the right of withdrawal of the purchase will cease.
- 2. In any case, the customer has the right to terminate the contract concluded for the purchase of perishable goods if, at the moment of the opening of the package, the goods result to be damaged or the characteristics of the product are not such as the ones specified when at the moment of the purchase.
- 3. If you want to terminate the contract concluded for the purchase of perishable goods please provide us with notice in writing by email at the address firstname.lastname@example.org within 24 hours from the receipt of the goods. Please specify in the email the description of the product that you are willing to return and details of the related damage.
- 4. I Like Italian Food will be charged with the withdrawal of the goods, as soon as the customer will make us know of the inconvenience. I Like Italian food keeps the right to evaluate the damages underlined by the customer at the arrival of the perishable product back to our warehouse. In case no one damage would be noticed, the customer will be contacted for the decision not to reimburse the amount of the purchase.
8.1 The payment of products purchased on I Like Italian Food’s website can be done with credit or debit cards belonging to all existing banking circuits or through PayPal. If you choose the PayPal payment method you can complete the purchase without creating a user account, but simply filling in the mandatory informations about your card. I Like Italian Food accepts the main credit cards (i.e. VISA circuits, MASTERCARD). The payments done through these credit cards will be processed by a safe server-to-server connection through the use of the SSL (Secure Sockets Layer) protocol using encryption with a key size of up to 128 bits.
8.2 The amount due for the already placed order will not be debited to the customer credit card when the order form is transmitted to us, but at the end of the purchase process, when: the details of credit card used to conclude the payment have been verified he issuing company of the credit card has authorizes the debiting.
8.3 The official receipt is automatically issued for every purchase made. The first time a customer purchase a product, he is asked to communicate his own data for the receipts and invoices headings. He could be able to modify the data, if changed. The official receipt related to all purchases made by the customer will be available on the “profile” section of the website.
8.4 In case of lacking payments, I Like Italian Food will debit to the customer the costs related to the outstanding debt and will refuse the customer’s purchase order. The customer will be informed by email.
8.5 Ilikeitalianfood reserves the right not to accept some methods of payment, in its sole discretion.
9. Warranties and non-compliance of the products
9.1 The products on sale on the website are compliant with the National and European law in force in Italy.
9.2 The product descriptions published on the website are the are the exact quote of the contents that have been drawn up by the producers of the products themselves and communicated to I Like Italian Food. The pictures and colors of the products published on the website may differ from the actual products due to the local settings of the systems and/or tools used to view them. In the event of conformity defects in the products purchased with respect to the description published on the website, I Like Italian Food will not be bound or responsible in case the conformity defects are caused by mistakes on the description drawn up by the producer and of which I Like Italian Food could not have known about, acting with a reasonable degree of diligence.
9.3 All the products sold are covered by the legal warranty for the compliance referred to in articles 128-135 of the Consumer Code (Legal Warranty). The Legal warranty is reserved for customers
9.4 In case of compliance defects of the purchased products with respect to the product description published on the website, users are entitled to ask for the repair or replacement of the product, at no additional cost, when this is possible due to the available stock for sale and provided the repair or replacement do not result too expensive for the seller, with respect to the value that the good would have if it did not have the conformity defect and depending on the entity of this defect. Alternatively, users are entitled to ask to terminate the contract or to ask for a proper price reduction.
9.5 The seller is responsible for compliance defects existing since the delivery and arising within two years from the delivery itself. Users shall report the conformity defect to I Like Italian Food within two months from the date the customer discovered the defect he wants to contest. After the expiry of this period, the warranty will not apply.
9.6 Unless proved otherwise, any lack of conformity which becomes apparent within six months from the delivery of the goods shall be assumed to be existed since the time of the delivery unless this assumption is incompatible with the nature of the goods or the nature of the lack of conformity. Therefore, in order to be able to avail of the Legal Warranty, the user shall provide proof of the date of purchase and delivery of the goods.
9.7 If the contract is terminated, I Like Italian Food S.r.l. shall refund the user of the total amount paid, consisting of the purchase price and any other additional cost. If the price is reduced, I Like Italian Food S.r.l. shall refund the reduction amount, once agreed with the customer. In any case, the user shall be informed of the amount refunded by e-mail, and the amount shall be credited using the method of payment used by the user to make the purchase.Users shall agree with our Customer Services about the shipping method for the goods.
9.8 The conformity guarantee does not cover products which have been repaired, modified or in any way altered by the user. I Like Italian Foos S.r.l. will not be bound or responsible in the event of malfunctioning or damages of any nature caused by an improper use of the product and/or usage that does not comply with the technical documentation attached to te product or, if applicable, on the instructions provided, as well as in the event of accidental circumstances or force majeure. The warranty is for personal use only and applies to the first buyer of the goods solely.
9.9 I Like Italian Food S.r.l. is not liable, either with respect to the customer or with respect to third parties, for damages or losses arising from manufacturing defects. Within the warranty period, the manufacturing defects the producer has to be considered responsible.
9.10 The benefits given to you in the Legal Warranty are in addition to other conventional warranties given by the producers.
9.11 I Like Italian Food will not be bound or responsible for breach of the duties and responsibilities expressed in the present Terms and Conditions in the circumstance that the breach is caused by accidental events and/or force majeure causes, such as, for instance, natural disasters, terrorist attacks, network, power failures and/or blackouts.
10. Duties and responsibilities of I Like Italian Food
10.1 I Like Italian Food committs itself to correct all the mistakes present on the product descriptions published on the website, as promptly as possible, from their signaling. The signaling of such mistakes can be done by the customer contacting I Like Italian Food Customer Service at the addresses specified on the introduction chapter of the present Terms and Conditions.
10.2 I Like Italian Food will not be bound or responsible for damages caused by improper use of the product and/or usage that does not comply with the instructions provided by the manufacturer, as well as in the event of accidental damages or due or force majeure.
10.3 Ilikeitalianfood will not be liable for any business interruption or loss of profit, revenues, materials, anticipated savings, data, or for any other form of incidental, indirect or consequential damages of any kind deriving from or linked to the contracts subject to the General terms and conditions.
10.4 The responsibility of I Like Italian Food on the behalf of the customers shall not, in any event, exceed the overall monetary value of the purchase order.
11. Service suspension and interruption
11.1 Ilikeitalianfood reserves the right to temporarily suspend the services, without any prior notice, for the time needed by the technical intervention to better the quality of the service itself.
11.2 Ilikeitalianfood may interrupt the services, without notice to the customer, whether breaches of security or violations of the confidential information occur.
12. Website contents and intellectual property rights
12.1 All ilikeitalianfood.com contents such as the images, photographs, the dialogues, the musics, the sounds and the videos, the documents, the cartoons and drawings, the logos, all other graphic and/or text representations of any kind published on the website, comprehending the menus, the website pages, the graphic, the colors, the schemes, the characteristics and the design, the graphs, tables and diagrams, layouts, methods, processes, the functions and the software. All the above is protected by copyright, and by any other intellectual property right belonging to I LikeItalian Food and to the other rightholders. It is therefore forbidden to copy, to reproduce, to duplicate, to modify and to distribute, sell or exploit the website contents without the express authorization of I Like Italian Food s.r.l. Moreover, it is forbidden to use the website contents for commercial/promotional purposes.
12.2. The website pages may also contain brands, domain names, company names, firms and signs, subject to copyrights owned by third parties with whom I Like Italian Food S.r.l. collaborates. These contents, used by I Like Italian Food S.r.l. with the purpose to describe, distinguish and promote the products on sale on the website, are protected by the applicable regulations in force on the subject of trade marks. All forms of extraction or re-use of the material featured on the website that have not been expressly authorized and which may damage the rights of the Site owners whatsoever are forbidden. It is forbidden to use these distinctive signs aiming at taking unfair advantage of, or be detrimental to them or to their owners.
12.3 In any case the user can modify, alter, change the website contents, and the documents put at the disposal of the user by I Like Italian Food S.r.l.
13. Discount coupons and Giftcards
13.1 IIlikeitalianfood may offer to the customers having an user account, from time to time, and at its sole discretion, promotional coupons or discounts (“Coupons”) available for use on the Website towards the purchase of I Like Italian Food products. Coupons can be offered, by the way of example and not limited to, when a user subscribe on the website, or subsequently to the subscription of a friend invited by the user.
13.2 The running time and the value of the Coupons are specified when the Coupons are issued. The coupon issued in correspondance of a specific offer, can not be used for other offers.
13.3 Coupons are exclusive, non-transferible and non-assignable to others. They are not convertible to currency and are non-interests bearing.
13.4 Coupons are not allowed to be used to cover the shipment costs.
13.5 Coupons are not allowed to be used to buy Giftcards
13.6 Ilikeitalianfood may decide not to accept Coupons towards purchases below a minimum purchase order sum, specified when the coupon is issued.
13.7 In case the Coupon amount of discount exceeds the purchase value, I Like Italian Food will not reimburse the rest of the sum to the customer.
13.8 In case the purchase order of a customer exceeds the Coupon value, the costumer should use the methods of payments allowed to reach the whole purchased value, privided for in section 8.
13.9 Ilikeitalianfood will accept one only Coupon per purchase order.
13.10 Coupon would not be reimbursed in case of return of the goods.
13.11 Ilikeitalianfood may withdraw the Coupons in case of fraudolent activity from the user. By the way of example and not limited to, with fraudulent activity we may refer to fake invitations violating I Like Italian Food terms and conditions.
13.12 Ilikeitalianfood may vary, in any moment and without prior notification, the conditions related to Coupons such as, by the way of example and not limited to, running time and possibility of use.
14. Giftcards ilikeitalianfood
14.1 The Giftcards are available for use on the Website towards the purchase of any product available on the website.
14.2 In order for a user to use the Giftcards is mandatory that the user is register to I Like Italian Food website. Therefore, in case the recipient of the Giftcard is not already registered, he will have to register before to make the purchase with the Giftcard.
14.3 The amount chosen for the gift card will be debited on the buyer credit card when the purchase of the recipient has occurred.
14.4 In case the purchase order of a customer exceeds the GiftCard value, the costumer should use the methods of payments allowed to reach the whole purchased value, provided for in section 8.
14.5 The Giftcards can not be used to purchase other Giftcards.
14.6 Giftcards are exclusive, non-transferible and non-assignable to others. They are not convertible to currency and are non-interests bearing.
15. Final provisions, applicable law and competent court
15.1 The general terms and conditions are regulated by the Italian Law.
15.2 The correct court to settle a dispute related to the application or interpretation of this General terms and conditions is the forum of the place in which the user is resident or domiciled, if the place is located on the Italian territory. The legal venue devolved to the disputes relating to the application or interpretation of this General terms and conditions involving non Italian users, resident in the European Union territory, is the Court of Piacenza (Italy).
Shipments are FREE for orders over € 90 throughout Europe (UE Countries). For all orders of less than € 90, the shipping cost is fixed at € 15. Only for orders shipped in Italy, the cost is € 9 for purchases less than € 90.
Our shipments are safe and guaranteed within the 48-72 hours following the order placement if all the ordered products are available on our warehouse. Indeed, our food and delivery service is subject to the availability of stocks of products in our warehouse. In case one or more products will not be available in time for the agreed delivery date to be respected I Like Italian Food would suddenly contact the customer to find a solution.
The orders received during the week-end would be processed the following Monday.
The cost of the shipment charged to the customer is fixed at euro 15,00 for shipments to all Europe. We pack our products by adopting all the necessary precautions to preserve the integrity of the different food and beverage products sold.
For the delivery to be completed, it is necessary that the customer or someone else commissioned by the former is present when the courier arrives at the address specified in the order confirmation. I Like Italian Food will not be bound by or responsible for any inconvenience or loss arising to you due to the courier fault or to third parties acting (e.g. strikes or lock-outs), or to unforeseen force majeure circumstances resulting in delays or incomplete/missing deliveries. Right after the delivery, the customer should control that the number of items expressed on the receipt is correct and that the package does not show any sign of damage. Any claim should be contested to the courier at the time of the delivery and the phrase “Accept with reserve” should be written on the waybill that you have to sign to pick the package. Moreover, you should specify better on the waybill what do you reserve the right to check. Otherwise, the delivery would be considered accomplished.